Computer Hardware Lincoln - Apple Premier Partner in Lincoln, NE Open now

Reviews about Computer Hardware Lincoln - Apple Premier Partner

• ★ ★ ★ ★ ★

  April 10, 2020, by Scott Guenther
  Amazing store! They are very knowledgeable and interested in helping their customers first and foremost. Don't worry about someone trying to sell you something you don't need when you come here!
• ★ ☆ ☆ ☆ ☆

  January 07, 2019, by Christie Nguyen
  If there was a way to give them negative or zero stars, I would not hesitate. Will never do business with COMPUTER HARDWARE INC on South 70th street again. I had liquid damage on my laptop and took it to them to look at and fix. First encounter - I told them what was the issue and they told me off the bat because of the model or Year of the laptop I had to pay the diagnostic fee up front. So I paid then waited for them to tell me the issue the next day. Second encounter, the next day, they called and told me that it would be $875+ to fix the damage through Apple. I asked where this number came and all I got was "our apple certified tech quoted this from our tier level of damage pricing". At this point I have to have a laptop, it's just not an option to be without one when I'm a college student so I agree to the price to have it fixed. I came in to sign off on this price to be financed and was told that was a quote before tax, which is something they already left out. I said okay fine I'll agree to the taxed price and asked if that was it, they said that would be it. Anyway today I received a voicemail stating that the tech made a mistake and looked at the wrong price for my laptop so the price was now quoted $400+ more than the original quote and I had to agree to the difference to get it fixed. I called apple to confirm if there was even a tier pricing system to fix their products and they said the store shouldn't have quoted me anything that didn't come directly from Apple. So I called the store and they told me what they thought would be the damage to the laptop and not what Apple quoted. I asked what exactly I was paying for and they couldn't give me further details as to what their tier level criterias were. In case anyone ever runs into this again, Apple specifically states that any store with a certified tech or is Apple certified, CANNOT quote customers anything that did not come directly from Apple. I'm now out a diagnostic fee and still a broken laptop.