JOANN Fabrics and Crafts in Lincoln, NE Open now

Reviews about JOANN Fabrics and Crafts

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  January 27, 2019, by Isabel Grove
  I agree with the comment on poor customer service. Last night my family and I had gone in to purchase materials from the fabric section. I pulled 2 patterns off of the 50% rack and took them over to be cut. The lady behind the counter told me the amount, which was not 50% off. I asked why and she gruff told me that it was the wrong type of fabric and that the fabric that I chose was not on sale. I walked over to the display and looked again to be sure. At this time, the other lady working in the department followed me. I looked at the display and stated, "Maybe, this could be arranged differently, as it is misleading to the customer." She curtly responded, "Not if you know how to read signs!" This really took me by surprise, as I was not being rude to her at all. As I walked away from her, the other one behind the counter says, " Are you going to buy this or what?" I shook my head and told them both " No thanks, I'll go somewhere else." I then asked to speak to the manager, who looked a bit annoyed that I was asking for her. I will say that she did the obligatory "Sorry about that, and I will talk to them" but never asked me about what happened. After leaving the store, another woman approached me in the parking lot and asked me if I was talking to the manager about the 2 women in the fabric department. I stated, "yes", to which she told me how she and her daughter had been treated poorly by them too. This happened on 1/20/18 at 7pm. If anyone in upper management reads this, I truly hope that you follow up. For any customers out there, I would advise that you avoid Joann's on 66th and O street, Lincoln, Ne in the evening for certain, unless you are fond of being treated with disrespect.